Order Handling and Sales Support
SIE HANDELN
This position involves managing inquiries, preparing offers, processing orders, and coordinating with various internal departments and external stakeholders to meet customer needs effectively.
Customer Inquiry Handling: Receive and respond to customer inquiries related to spare parts and service offers promptly and professionally. Provide accurate product and service information to customers and address any queries or concerns they may have.
Offer Preparation: Prepare detailed offers for spare parts and service solutions based on customer requirements and specifications. Collaborate with technical teams and suppliers to ensure accurate and competitive pricing for offers. Present offers to customers and negotiate terms as needed to secure.
SIE WISSEN
- Bachelor's degree in Electrical or a related field with 5-8 years of Industrial project management experience from any Steel Industry or EPC company.
- Proven experience in spare parts management, Spare parts and service offer preparation, or order handling roles.
- Strong customer service and communication skills, with the ability to interact effectively with customers and internal teams.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using ERP systems and Microsoft Office applications.
- Knowledge of technical products and services, particularly in the Electrical & Automation domain, is preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
WIR ÜBERZEUGEN
As an innovative and international employer, we offer a performance-driven work culture and the opportunity to achieve the ideal family/work life balance.
Are you keen on shaping the future with us? If so, feel free to send us your online application.
SMS group is renowned worldwide for its future-oriented
technologies and outstanding service for the metals industry. The company
applies its 150+ years of experience and its digital know-how to
provide the industry continuously with innovative products and processes – even
beyond its core business – and generates worldwide sales of around 4 billion
euros. SMS is the right partner for challenging projects and supports its
customers throughout the lifecycle of their plants, enabling profitable and
resource-efficient value creation chains. Paving the way for a carbon-neutral
and sustainable metals industry is the company’s stated goal. SMS India Pvt Ltd is a 100 percent subsidiary of SMS group
Mönchengladbach, Germany with headquarters at Gurugram and offices in Pune,
Kolkata and Mumbai with a state-of-the-art manufacturing and service workshop
in Bhubaneswar, Odisha and a new upcoming state of the art production facility
in Sanand, Gujarat.
HRM
Buena Mathew
E-Mail: buena.mathew@sms-group.com
