As a Technical Support Engineer, you will be the trusted partner to our customers, supporting the full lifecycle of their plants.
Technical Support Engineer – Iron Ore Pelletizing & Sintering
SIE HANDELN
- Provide technical advice to customers on service products, especially spare parts and repairs.
- Support MAs during sales phases and negotiations at client sites.
- Clarify technical aspects of customer inquiries, including price determination for repairs or spare parts.
- Prepare and process technical offers and specifications according to customer requirements.
- Conduct technical service activities at customer sites.
- Perform inspections and provide recommendations.
- Participate in shutdowns and ensure technical support during critical phases.
- Customer problem-solving and training.
- Provide operation and maintenance instructions.
- Inspection contract visits.
- Local installation and start-up assistance (if applicable).
- Review and create technical specifications for inquiries and orders.
- Assist procurement with technical questions related to spare parts in the workshop.
- Contribute to defining and implementing on-site service concepts.
SIE WISSEN
- Minimum 3 years of professional experience in technical service or related fields.
- Strong technical knowledge of spare parts, repairs, and service processes.
- Familiarity with SAP and internal workflows; ability to coordinate across departments.
- Medium complexity tasks require technical expertise and customer interaction.
- Ability to work independently with partial optimization scope; objectives are mostly predefined.
- Strong communication skills and customer-oriented approach; willingness to travel and be present during shutdowns and inspections.
- No formal leadership responsibilities.
WIR ÜBERZEUGEN
As an innovative and international employer, we offer a performance-driven work culture and the opportunity to achieve the ideal family/work life balance.
Ready to join us? Apply now and support India’s leading pelletizing and sinter plants with SMS group.
Feel free to send us your online application to pankaj.kumarsharma1@sms-group.com
SMS group is renowned worldwide for its future-oriented technologies and outstanding service for the metals industry. The company applies its 150+ years of experience and its digital know-how to provide the industry continuously with innovative products and processes – even beyond its core business – and generates worldwide sales of around 4 billion euros. SMS is the right partner for challenging projects and supports its customers throughout the lifecycle of their plants, enabling profitable and resource-efficient value creation chains. Paving the way for a carbon-neutral and sustainable metals industry is the company’s stated goal. SMS India Pvt Ltd is a 100 percent subsidiary of SMS group Mönchengladbach, Germany with headquarters at Gurugram and offices in Pune, Kolkata and Mumbai with a state-of-the-art manufacturing and service workshop in Bhubaneswar, Odisha and new state of the art production facility in Sanand, Gujarat. SMS group is accelerating the growth of its service operations in India following the acquisition of Metso’s world‑leading sintering and traveling grate pelletizing technology. With one of the largest installed bases of iron ore pelletizing and sinter plants in the region, we are strengthening our Spare Parts Operations team to support our customers with high technical accuracy, fast response, and reliable lifecycle support.
Pankaj Sharma
E-Mail: pankaj.kumarsharma1@sms-group.com
